Experience Smart Venues
Create moments that matter for your customers – make Wi-Fi onboarding seamless, boost loyalty & engage customers with personalized, contextual messages, based on their at-location behavior.
Lisa, Shopper
Seamless Wi-Fi connectivity & personalized shopping experience
Erica, Marketing & Loyalty
Acquires customers, segments visitors, drives new revenue & monetization, gets analytics
Phil, IT Director
Maps & places access points, tracks & locates IT assets, detects rogue devices & seamlessly onboards users onto Wi-fi
Cisco Spaces Experience CENTER

Experience a Smart Space
with Cisco Spaces

The Cisco Spaces Experience Center is not available for mobile devices as it is best experienced in desktop view.
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Smart Venues

Seamless Onboarding With Lisa, The Shopper

Lisa Is automatically connected to Wi-Fi as she enters the store

Lisa, a rewards program mobile app user sees a notification about an easy, secure way to connect to the store’s Wi-Fi network. She accepts and installs the Wi-Fi profile. The next time she walks into any Trigue Retail location, she is automatically connected to Wi-Fi.

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Spaces Apps
Spaces SDK

Simplify Wi-Fi guest access for mobile app users. Automatically onboard mobile app users onto Wi-Fi, engage with them contextually via push notifications and integrate the data with CRM/loyalty systems.

Experience Spaces SDK
Captive Portal

Onboard new customers onto Wi-Fi and acquire their contact details. Export customer acquisition data to marketing systems. Provide a consistent brand experience across locations, while driving app downloads and showcasing promotions. 

Explore Captive Portals
Open Roaming

OpenRoaming provides mobile users with frictionless Wi-Fi onboarding by linking together access providers (such as public venues, retailers, airports and large enterprises) and identity providers (such as service provider carriers, devices). Users sign on only once and are automatically connected to OpenRoaming networks wherever available.

Under the Hood
Cisco Wireless Access Points

Your Cisco wireless network has always been safe and secure. With Cisco Spaces, that same network becomes seamless for end users. Using WPA2, WPA3, encrypted authentication and industry-leading security protocols, users can seamlessly access your network without compromising the safety and security that has been synonymous with Cisco wireless.

View Set-up process
Business Impact

With Spaces, clubs from the NPFL grew their Wi-Fi usage by 13% and saw a 22% opt-in rate for personalized engagements. Visitors also reported higher satisfaction with their Wi-Fi connectivity.

—
Thomas Torjusen,
Head of Media,
Norwegian Professional Football League

Smart Venues

Contextual Engagements with Lisa, The Shopper

She receives contextual messages in the store

As Lisa moves around the store, she receives notifications about exclusive loyalty member promotions available in-store, providing her a tailored shopping experience.
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Apps/Features
Engagements

Configure rules to automatically trigger notifications based on a customer’s location and behavior, via Mobile App Push, SMS, Email, API trigger for Slack/Webex/other chat for Meet & Greet.

Under the Hood
Cisco Wireless Access Points

By leveraging presence and location data of people in your buildings via Cisco Wireless Access points, Cisco Spaces can send behavior specific messages to on-site visitors.

View Set-up process
Business Impact

6X more customers acquired at-location using Captive Portals, when compared to new customer acquisition on Facebook, with about 50% lower acquisition costs.

Smart Venues

Contextual Engagements with Lisa, The Shopper

Lisa provides feedback on exit

As she leaves the store, Lisa receives a notification requesting her to share feedback about her shopping experience. In less than a minute, she’s taken a quick satisfaction survey to share her experience with the store. She gives the store experience five stars!

3 / 4
Apps/Features
Engagements

Configure rules to automatically trigger notifications based on a customer’s location and behavior, via Mobile App Push, SMS, Email, API trigger for Slack/Webex/other chat for Meet & Greet. 

Under the Hood
Cisco Wireless Access Points

By leveraging presence and location data of people in your buildings via Cisco Wireless Access points, Cisco Spaces can send behavior specific messages to on-site visitors.

View Set-up process
Business Impact

6X more customers acquired at-location using Captive Portals, when compared to new customer acquisition on Facebook, with about 50% lower acquisition costs.

Smart Venues

Cost Effective Customer Acquisition & Engagement

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4/ 4
Smart Venues

Customer Acquisition With Erica, Marketing & Loyalty

Erica’s team Has To Acquire New customers At Their Store

Using Cisco Spaces’ Captive Portals, they onboard visitors onto Wi-Fi and also collect new customer information such as their name, email, phone number, social network info, etc. Erica can integrate these details with enterprise systems ​and also personalize future engagements for customers.
1 / 5
Spaces Apps
Captive Portal

Onboard new customers onto Wi-Fi and acquire their contact details. Export customer acquisition data to marketing systems. Provide a consistent experience across locations, while driving app downloads, reward program sign ups and promotions.

Under the Hood
Cisco Wireless Access Points

Your Cisco wireless network has always been safe and secure. With Cisco Spaces, that same network becomes seamless for end users. Using WPA2, WPA3, encrypted authentication and industry-leading security protocols, users can seamlessly access your network without compromising the safety and security that has been synonymous with Cisco wireless.

View Set-up process
Business Impact

6X more customers acquired at-location using Captive Portals, when compared to new customer acquisition on Facebook, with about 50% lower acquisition costs.

Smart Venues

Visitor Segmentation with Erica, Marketing & Loyalty

Her team Has to segment shoppers In Order To Provide a Personalized Experience

With Cisco Spaces, Erica is able to segment shoppers based on their in-store behavior. They are automatically tagged based on their behavior in the store (entry, exit, time spent, frequency of visits, locations visited, etc).  She can integrate in-store behavior data with POS, e-commerce and CRM data, to create a 360-degree customer view.

2 / 5
Spaces Apps
Location Personas

Tag and segment visitors into personas based on their behavior in your spaces. Deliver relevant engagements to each persona. Enhance your digital personas with location behavior personas to create a 360-degree view of customers.

Experience Location Personas
Under the Hood
Cisco Wireless Access Points

Because your Cisco Wireless Access points can detect the location of wireless clients, Cisco Spaces can tag visitors based on their at-location behavior and send specific messages to them. Using its rules engine, you can automatically tag personas based on entry, exit, or dwell times, in a building, floor or zone.

View Set-up process
Business Impact

6X more customers acquired at-location using Captive Portals, when compared to new customer acquisition on Facebook, with about 50% lower acquisition costs.

Smart Venues

New Revenue & Monetisation

Erica’s team Is Tasked With Driving revenue & monetization

Erica is able to influence in-store shopper behavior through location-based promotions and offers. These strategic engagements are delivered contextually based on the customer’s in-store location behavior, as well as their past behavior.
3 / 5
Spaces Apps
Captive Portals

Onboard new customers onto Wi-Fi and acquire their contact details. Export customer acquisition data to marketing systems. Provide a consistent experience across locations, while driving app downloads, reward program sign ups and promotions.

Experience Captive Portal
Engagements

Configure rules to automatically trigger notifications based on a customer’s location and behavior, via Mobile App Push, SMS, Email, API trigger for Slack/Webex/other chat for Meet & Greet. 

Under the Hood
Cisco Wireless Access Points

Because your Cisco Wireless Access points can detect the location of wireless clients, Cisco Spaces can tag visitors based on their at-location behavior and send specific messages to them. Using its rules engine, you can automatically tag personas based on entry, exit, or dwell times, in a building, floor or zone.

View Set-up process
Business Impact

5X increase of cobranded credit card revenue. Revenue grew to $2.4 million for credit card signups by including the credit card offer on the welcome page of the Wi-Fi captive portal. Increased average order value (AOV) due to contextual marketing, resulting in increased incremental revenue of $7 million.

- A large hospitality customer

Smart Venues

Analytics with Erica, Marketing & Loyalty

Erica Uses Insights on customer behavior

Using Cisco Spaces, Erica is able to gain the same kind of understanding about a customer’s in-store behavior, as their online channels. She understands footfall, dwell time, foot traffic patterns, etc, and uses this data to make informed decisions to enhance store layouts, improve operations, staffing and merchandizing strategies.

4 / 5
Spaces Apps
Behavior Metrics

Gain vertical-specific insights into customer behavior - track repeat visits, frequency and time spent. Analyze trends and patterns and see how locations stack up against each other.  

Impact Analysis

A/B test and measure the impact of at-location events (layout changes, new collection, etc) and campaigns (holidays, discounts) on shoppers’ in-store behavior​.

Under the Hood
Cisco Wireless Access Points

Because your Cisco Wireless Access points can detect the location of wireless clients, Cisco Spaces can help provide insights about the behavior of visitors in your locations.

View Set-up process
Business Impact

A hospitality customer was able to optimize staff and operations by understanding the most popular days and times for the usage of their fitness center.

Smart Venues

Cost Effective Customer Acquisition & Engagement

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5/ 5
Smart Venues

AP Auto Placement

Phil’s team has to map & place Access Points at their new site

They get this done within minutes. Cisco Spaces precisely locates all the APs, automatically places them on floor maps and continuously monitors the deployment for changes - no more manual mapping, delayed deployments and expensive professional services. This also improves location accuracy and indoor location outcomes

1 / 5
Spaces Apps
AP Auto Location

Automatically determine the location of Access Points in your buildings and place them on a digital floor map using Fine Timing Measurement (FTM), GPS, Spaces Digital Maps and Spaces Cloud Location.

Under the Hood
Cisco Wireless Access Points

If GPS capable APs are used and they are located in an area that can acquire a good GPS signal, the placement can be completely automatic. Otherwise, the feature will determine the position of the APs relative to one another and an administrator will need to adjust the AP cluster on a Spaces digital map, for the APs to be automatically placed.

Learn more
View Set-up process
Business Impact

Access Point placement is often done manually, through site surveys and hand static placements. It often requires costly professional services. Typical IT teams spend about 7 mins per AP, to manually place them on maps. For a building with 1000 APs it adds up to around 3 work weeks! Site surveys and physical verification increase the time taken, substantially.

Automate AP placement with Cisco Spaces, reducing deployment time and the complexity associated with manual mapping.

Smart Venues

Track & Locate IT Assets

Phil is responsible for tracking & locating IT assets

Company owned IT devices (phones, laptops, tabs, etc) are often misplaced, lost or stolen - resulting in inventory loss and inefficiency. With Cisco Spaces, Phil can locate all these IT assets in a single view. If a device goes missing, he simply enters the device label on the Detect & Locate app and checks its last location for easy retrieval.

2 / 5
Spaces Apps
Detect & Locate

Find devices easily and prevent loss of your connected Wi-Fi devices, by tracking their location in real-time. The most common type of devices are Wi-Fi clients, but the app can also detect the location of Wi-Fi RFID tags, rogue APs, rogue clients and BLE tags.

Explore Detect & Locate
Under the Hood
Maps

Detect & Locate requires that you place Access Points on maps via Cisco Prime and then export the maps to Cisco Spaces.

Cisco Wireless Access Points

Wireless network (Catalyst or Meraki) or Cisco Meraki MV cameras.

View Set-up process
Business Impact

Reduce time spent searching for lost assets, saving valuable IT time and costs. Prevent loss of your connected Wi-Fi devices by tracking their location in real-time, saving replacement costs. Reduce the need for excess inventory or redundant purchases by making optimal use of assets.

Smart Venues

Detect Rogue Devices

Phil needs to detect rogue devices on the office network

With Cisco Spaces, he has visibility into all of the rogue Access Points. It allows him to investigate and determine the location of rogue APs and clients, as classified by wireless LAN controllers. This proactive approach helps in enhancing overall network security and preventing unauthorized access.

3 / 5
Spaces Apps
Detect & Locate

Find devices easily and prevent loss of your connected Wi-Fi devices, by tracking their location in real-time. The most common type of devices are Wi-Fi clients, but the app can also detect the location of Wi-Fi RFID tags, rogue APs, rogue clients and BLE tags.

Cisco Wireless Access Points

Wireless network (Catalyst or Meraki) or Cisco Meraki MV cameras.

View Set-up process
Smart Venues

Seamless & Secure Wifi Onboarding

Setting up seamless and secure Wi-Fi onboarding

Phil wants to provide an easy and secure Wi-Fi onboarding experience for all visitors. Cisco Spaces offers multiple options - the Captive Portals app to set up an onboarding process where visitors can self-register and receive internet access, or auto onboarding for App users using the Spaces SDK, or zero-click onboarding using OpenRoaming.
4 / 5
Spaces Apps
Captive Portals

Deploy Smart Captive Portals to onboard and acquire visitors onto Wi-Fi and provide a consistent brand experience across all locations.

OpenRoaming

OpenRoaming provides mobile users with frictionless Wi-Fi onboarding by linking together access providers (such as public venues, retailers, airports and large enterprises) and identity providers (such as service provider carriers, devices). Users sign on only once and are automatically connected to OpenRoaming networks wherever available.

Spaces SDK

Simplify guest Wi-Fi access for mobile app users. Automatically onboard mobile app users on to Wi-Fi. Engage with them contextually and integrate the data with CRM/loyalty systems.

View Set-up process
Business Impact

A simple and intuitive setup process for users to connect their devices to the network, improves the experience and drives satisfaction.

Intercontinental Hotels Group deployed Cisco Spaces to improve guests’ internet experience for more than 5,000 hotels and increased customer satisfaction by 10%.

6/ 6
Finish
Smart Venues

Cost Effective Customer Acquisition & Engagement

Read our Ebook

Get a guided tour of our Dashboard

Take a Tour
Ready to explore Smart Spaces?
Get Started