Cisco Spaces Experience CENTER

Experience a Smart Space
with Cisco Spaces

The Cisco Spaces Experience Center is not available for mobile devices as it is best experienced in desktop view.
Please access it using a laptop display or higher.

Wi-Fi Connectivity

Connect Shoppers the Moment They Walk In

The shopper experience starts the moment customers enter your store or mall. Automatically connect them to secure Wi-Fi using OpenRoaming, captive portals, or the Spaces SDK. Seamless connectivity supports omnichannel shopping, enabling customers to check inventory, access loyalty programs, redeem offers, and purchase items through your digital channels when products aren't available in-store.

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Spaces Apps

Spaces SDK

Simplify Wi-Fi guest access for mobile app users. Automatically onboard mobile app users onto Wi-Fi, engage with them contextually via push notifications and integrate the data with CRM/loyalty systems.

Captive Portals

Onboard new customers onto Wi-Fi and acquire their contact details. Export customer acquisition data to marketing systems. Provide a consistent brand experience across locations, while driving app downloads and showcasing promotions.

Open Roaming

OpenRoaming provides mobile users with frictionless Wi-Fi onboarding by linking together access providers (such as public venues, retailers, airports and large enterprises) and identity providers (such as service provider carriers, devices). Users sign on only once and are automatically connected to OpenRoaming networks wherever available.

Under the Hood

Cisco Wireless Access Points

Your Cisco wireless network has always been safe and secure. With Cisco Spaces, that same network becomes seamless for end users. Using WPA2, WPA3, encrypted authentication and industry-leading security protocols, users can seamlessly access your network without compromising the safety and security that has been synonymous with Cisco wireless.

Business Impact

Enable a seamless omnichannel shopping experience by keeping shoppers connected throughout their visit. Frictionless Wi-Fi access drives engagement with your app, loyalty program, digital offers, and online purchasing channels, helping increase conversion, customer satisfaction, loyalty and revenue.

Personalized Engagements

Increase average order value with personalized engagements

Turn foot traffic into revenue by delivering personalized notifications based on real-time location, in-store behavior, and CRM profile data. Engage shoppers at the right moment with relevant offers and loyalty rewards to increase conversion, boost basket size, drive repeat visits, and build long-term customer loyalty.

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Spaces Apps

Engagements

Configure rules to automatically trigger notifications based on a customer’s location and behavior, via Mobile App Push, SMS, Email, API trigger for Slack/Webex/other chat for Meet & Greet.

Under the Hood

Cisco Wireless Access Points

By leveraging presence and location data of people in your buildings via Cisco Wireless Access points, Cisco Spaces can send behavior specific messages to on-site visitors.

Business Impact

Drive up to $139,600* in incremental revenue per store over 5 years by engaging shoppers with personalized, contextual messages. Customers who receive location-aware offers are 10% more likely to activate promotions, increasing conversion and average order value.

*Modeled for a big-box retailer with a 250K sq. ft. store, 3K daily visitors, and 139K annually engaged shoppers. Based on Cisco Spaces customer data showing 10% of engaged shoppers make a purchase, driving a 3% increase in average order value.

Shopper Feedback

Capture Shopper Feedback in the Moment

Gather feedback when the experience is still fresh. As shoppers leave your store, automatically trigger surveys and feedback requests to capture real-time sentiment, measure satisfaction, and uncover opportunities to improve the in-store experience, increase loyalty, and drive repeat visits.

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Spaces Apps

Engagements

Configure rules to automatically trigger notifications based on a customer’s location and behavior, via Mobile App Push, SMS, Email, API trigger for Slack/Webex/other chat for Meet & Greet.

Under the Hood

Cisco Wireless Access Points

By leveraging presence and location data of people in your buildings via Cisco Wireless Access points, Cisco Spaces can send behavior specific messages to on-site visitors.

Business Impact

Improve customer satisfaction and loyalty by acting on real-time shopper feedback. Understand what drives repeat visits, uncover store-level issues, and make data-driven improvements to the customer experience.