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Understand behavioral trends and benchmark performance
The Behavior Metrics App enables you to get vertical specific insights into the behavior of people within a physical space. Eg, Time spent by a shopper at a store, Time spent by employees at the workplace, frequency of visits of students to the library
Behavior Metrics supports multiple use cases across various industries. Here are some of the most common ways in which this app is delivering value to our customers.
Get vertical specific behavior insights
Get insights into employee, student, customer or patient behavior – entry/exit times, time spent, visit frequency etc
Value Delivered: Inputs to save cost, improve revenue, customer service, improve space utilization, facilities management, improve HR and student outcomes
Useful to: HR, Faculty, Admin, Operations
Benchmark performance of your business locations
Compare and benchmark the performance of your locations historically, against other locations within your org or with the category, industry which you operate
Value Delivered: Performance benchmarking
Useful to: C-suite, Sales & Marketing
Understand people distribution & density
Understand trends in occupancy over different time periods and optimize space utilization based on the data
Value Delivered: Save real estate costs, Improved utilization efficiency
Useful to: Facilities, C-suite, HR
Correlate behavior data with other data sources
Run correlations with other data sources such as revenue, POS data, CRM, weather, academic performance (universities), HR outcomes (workspaces) HVAC to optimize processes. Integrate presence data with HVAC data to save energy costs
Value Delivered: Save costs, Improved business processes
Useful to: Facilities, Operations, Sales & Marketing
Please complete the following pre-requisite for access to Behavior Metrics
P.S. : The above process needs to be done only once. It is not repeated for every app. Please ignore if already completed.
Please take a moment to check if you’re able to successfully setup the app. Click on ‘yes’ to indicate it’s working. And on ‘Not yet’ if you need any assistance.
Behavior Metrics:
The behavior metrics application shows monthly views and helps you benchmark trends at a global, campus, or building level.
Behavior metrics is available in 3 different verticals: Generic, Retail, and Workspaces. There are different, vertical specific widgets available based on your vertical selection. Please contact Cisco-Spaces-Support to have your vertical modified within your behavior metrics app.
Data quality can be impacted by poor setup hygiene. Please refer to Location Hierarchy best practices guide( https://spaces.cisco.com/setupguide/location-hierarchy) and follow to ensure that your data is valid.