Engagements

Deliver contextual multi channel engagements to customers, visitors & employees

Engagements app allows you to trigger contextual, personalized, multi-channel engagements (via SMS, email, collaboration tools, app push notification, API trigger) based on the behavioral pattern of people in your business locations.

Use Cases & Value

Here are some of the most common ways in which this app is delivering value to our customers.

Contextual Engagement based on identity (of person, location, zone and past behavior)

Trigger contextual multi-channel engagements for visitors on their end device based on the current behavior of visitors (entry, exit, dwell), past behavior (persona), type of business location (location hierarchy).

Value Delivered: Deliver the right engagement at the right place and right time

Useful to: Marketing teams, Workplace Services teams, Store Operations teams, Digital team

Real time notification to business teams

Notify business staff and teams real-time of visitor’s presence through API triggers and WebEx teams notifications to deliver a differentiated experience

Value Delivered: Differentiated Loyalty experience such as Meet & Greet.

Useful to: Front Desk staff, Store Operations staff, Workplace Services team, Digital team,

Personalized digital experiences at-location

Digital Signage integration at front-desk greeting loyalty customer, sharing location safety status. API integration to third party systems such as smart display, smart speakers, IoT devices that can re-calibrate and trigger personalized experiences based on the visitor persona.

Value Delivered: Enhance at-location customer experience

Useful to: Marketing teams, Workplace Services Team, Front Desk staff, Store Operations staff, Digital team

Backend CRM integrations

Integrate with backend systems and workflows such as Marketing cloud, CRM, PMS, Associate Notification systems, etc.

Value Delivered: Flexibility to integrate with your existing systems to leverage pre-defined workflows.

Useful to: CRM teams, Marketing teams, Digital teams

Please complete the following pre-requisite for access to Engagements

Step 1: Complete Cisco Spaces Onboarding Process

Have an account provisioned on the Cisco Spaces platform. If you don’t have an active account, please email spaces.cisco.com
Create user account – Accept invitation from Cisco Spaces & setup password
Onboard wireless network – Connect your network to Cisco Spaces by using our DIY setup guide – https://spaces.cisco.com/setupguide
Setup your Location Hierarchy using the best practices guide https://spaces.cisco.com/setupguide/location_hierarchy.html

P.S. : The above process needs to be done only once. It is not repeated for every app. Please ignore if already completed.

Please take a moment to check if you’re able to successfully setup the app. Click on ‘yes’ to indicate it’s working. And on ‘Not yet’ if you need any assistance.

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Engagements

Deliver contextual multi channel engagements to customers, visitors & employees

Use Cases & Value​​

Step 1: Complete Cisco Spaces Onboarding Process​

P.S. : The above process needs to be done only once. It is not repeated for every app. Please ignore if already completed.​

Use Cases & Value

Step 1: Complete Cisco Spaces Onboarding Process

P.S. : The above process needs to be done only once. It is not repeated for every app. Please ignore if already completed.