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About Engagements
Engagements app allows you to trigger contextual, personalized, multi-channel engagements (via SMS, email, collaboration tools, app push notification, API trigger) based on the behavioral pattern of people in your business locations.
Use cases
Contextual Engagement based on identity (of person, location, zone and past behavior)
Real time notification to business teams: Notify business staff and teams real-time of visitor’s presence through API triggers and WebEx teams notifications to deliver a differentiated experience
Personalized digital experiences at-location
Backend CRM integrations: Integrate with backend systems and workflows such as Marketing cloud, CRM, PMS, Associate Notification systems, etc.
Setup requirements
- DNA Spaces ACT license with a fully updated location hierarchy (https://spaces.cisco.com/setupguide/location-hierarchy)
- An SMS gateway integration if SMS notifications are required
- Spaces Connector Deployment
FAQs
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