Cisco DNA Spaces is now Cisco Spaces - The platform you know & love has got a new name! Learn more >>

Cisco Spaces team. Always around.

Gartner Customers’ Choice distinction 2020, 2021 & 2022

Cisco Spaces is the highest ranked indoor location and IoT services platform reviewed by customers on Gartner Peer Insights, three years in a row.

To utilize the services of Cisco Technical Assistance Center your subscription requires a support SKU. You can add this to your existing subscription for $0 charge.

For Accounts with Active Cisco Spaces Subscriptions
Phone

Partners and customers with severity (priority) 1 or 2 cases, or customers covered by warranty can call either of the following TAC numbers (US only).

+1 800 553-2447
+1 408 526-7209

For more information, see this link

Email

Contact Cisco Spaces support via email, using tac@cisco.com. Provide the email address connected to your account along with your account ID, and if reporting a problem, a description of the problem.

Raise a Ticket

If you have an active Cisco Spaces subscription, you can raise a ticket at this link

For All Other Accounts

All other account holders can contact Cisco Spaces support at cisco-dnaspaces-support@external.cisco.com. Provide the email address connected to your account along with your account ID, and if reporting a problem, a description of the problem.

Cisco Spaces Smart License Deposit

Cisco Licensing will be updating customer Smart Accounts to deposit Smart Licenses for Cisco Spaces for previously fulfilled orders. These Cisco Spaces Smart License updates are for the recent change to add Cisco Spaces Extend to Cisco DNA Advantage Wireless subscriptions, and to add Cisco Spaces on-premises licenses to subscriptions purchased prior to smart licensing availability for on-premises software.

Please more information, visit https://spaces.cisco.com/smart-license-deposit/