Cisco Spaces team. Always around.
Gartner Customers’ Choice distinction 2020, 2021 & 2022
Cisco Spaces is the highest ranked indoor location and IoT services platform reviewed by customers on Gartner Peer Insights, three years in a row.
To utilize the services of Cisco Technical Assistance Center your subscription requires a support SKU. You can add this to your existing subscription for $0 charge.
For Accounts with Active Cisco Spaces Subscriptions
Phone
Partners and customers with severity (priority) 1 or 2 cases, or customers covered by warranty can call either of the following TAC numbers (US only).
+1 800 553-2447
+1 408 526-7209
For more information, see this link
Contact Cisco Spaces support via email, using tac@cisco.com. Provide the email address connected to your account along with your account ID, and if reporting a problem, a description of the problem.
Raise a Ticket
If you have an active Cisco Spaces subscription, you can raise a ticket at this link
For All Other Accounts
All other account holders can contact Cisco Spaces support at cisco-dnaspaces-support@external.cisco.com. Provide the email address connected to your account along with your account ID, and if reporting a problem, a description of the problem.
Cisco Spaces Smart License Deposit
Cisco Licensing will be updating customer Smart Accounts to deposit Smart Licenses for Cisco Spaces for previously fulfilled orders. These Cisco Spaces Smart License updates are for the recent change to add Cisco Spaces Extend to Cisco DNA Advantage Wireless subscriptions, and to add Cisco Spaces on-premises licenses to subscriptions purchased prior to smart licensing availability for on-premises software.
Please more information, visit https://spaces.cisco.com/smart-license-deposit/
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