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Your business relies on customer data to provide extraordinary customer experiences. Local Measure makes it easy for businesses to see who is at their venues, why they’re there, and how their experience is going – all in real time, through individual customer profiles and 1:1 engagement.
Support
Sales
Company
Use Cases:
Customer satisfaction impacts revenue. Studies show that 7 NPS points can make a 1% difference to overall revenue. When something goes wrong in the customer journey it usually isn’t discovered until after the customer leaves, if at all. With Local Measure’s feedback tool, customer service teams have a way of getting feedback simply and easily, before the customer leaves.
By connecting individual, real time customer insights (such as personal preferences) with CRM data, front-line teams can deliver extraordinary, personalized experiences while presenting targeted and relevant offers to keep customers coming back.
Through real-time feedback management and sentiment monitoring at an individual customer level, service teams have more power to impact customer experiences at an individual level, decreasing negative reviews and mentions online.
Explanatory Video:
Product Mockup:
